UPDATED: Fantastic Unlocked Device - Hampered by a Lack of Software Commitment
Reseñado en los Estados Unidos el 3 de agosto de 2020
Update: *leaving original review below*
So my device now has the green coloring described in other reviews. I noticed it while using the phone with in a dark environment. I'm going to be returning the device because I'm concerned about it being a hardware issue that will get worse over time. I also don't want to have to worry about in a replacement.
Ugh.... It's a shame, I really liked this device. If you see it I would suggest contacting support (Motorola has a great reputation for support) and getting it repaired/replace or just return it.
So I'll touch on my likes first and then get into dislikes. Just for background, I'm an individual who has used waaaayyy too many mobile phones, from premium to budget. It's a horrible hobby trying out new devices, but hopefully I can put it good use for this review. Also, I'm a bit of a tech geek, so some of my gripes or praises will obviously be different.
- The screen is great. It's a 90Hz Oled and just really looks good and feels good to navigate. I also am a fan of the taller display. It's easier to hold, and really helps with seeing more content (I love reading 3-books with it).
- The software! Motorola seriously has some of the best features on a phone. It's very close to "stock" android, but they add just the right amount of features to enhance it. (If you youtube any motorola phone reviews you can see these played out on the video, they are kind of difficult to describe in an Amazon review).
- The battery is great; the Snapdragon 765 processor just isn't as power hungry as it's big brother the 865. Motorola also put a large battery in the device, so it all pairs great. You can easily just leave the 90Hz on all the time and get through the day fine. No battery anxiety with this device.
- Speaking of processor, it's great too, I'm not noticing a real difference between that and 865 devices I've tried out. That being said, heavy gamers should go for the faster speed on a different device. Everyone else, this is plenty of speed to last for a while. It's a "mid-range" chip, but it's honestly in a new tier above that in my opinion. Somewhere below the 865, but above the other mid-range chips.
- Camera(s). Look, these aren't going to be the best cameras out there, but they really are pretty good. You have more control if you want to more granular with your photography decisions, but for those that just want to snap real quick, these cameras are all good. Also, the wide-angle camera is good, and using it as macro-camera works great which I wasn't expecting.
- General hardware is nice. It has a plastic back, which I kind of actually prefer? It doesn't feel cheap at all, and is well put together.
- Speakers are great! Stereo and get's loud. In the same category, this phone has a flipping headphone jack which should be applauded.
- Connectivity with T-mobile has been really good. It also has 5G (no MM-wave, but whatever, even if it had the bands I wouldn't be able to use it anyway).
- Fingerprint scanner is in the screen, and it works great for me.
- The Edges on the display are just a little too extreme. I haven't had any palm rejection issues or anything, it just kind of feels odd to hold sometimes. To be fair, I'm getting used to it, but it is an adjustment.
- Kind of in line with the edges, it's very hard to find legitimate accessories or protection for the device. So, I'm going to always be a little paranoid about breaking the screen since I won't ever really be able to protect it. Also, I realllly wish more cases were out for the phone (it comes with one which is nice, but still). Maybe this will change with time.
- Software. "But you said software was good" - reader. Yes, the software itself is great, it's just horribly unfortunate how non-comital Motorola/Lenovo is with their devices. As far as I can tell, I'm only guaranteed Android 11 with this. If they were to guarantee up to Android 13 (or let's be honest 14), then I would be screaming this phone's praises from the rooftops. The hardware should be fine for years to come, it's just unforgivable to me that a company can't promise software support for longer. This is kind of me wagging my finger at all the android OEMs, but Motorola really has an opportunity to differentiate themselves with a strong software commitment.
- Vibration motor. It's honestly the best I've felt on a Motorola phone, but it can still be better. So kind of good job, but room for improvement.
People, this phone is really great. I think Motorola put a lot of thought into this I love this device, and I think you should really consider buying it.
For transparency, I bought this when it was $500 so the value for me is great. If it's back up to $700, yeah, you might want to keep on eye on competitors (LG Velvet, new Pixel 4a (4a 5g) and 5, and the Samsung A71, or even the Iphone SE). The main reason? The software commitment from Motorola/Lenovo is so horribly frustrating. They nailed it with the hardware (5G enabled and everything I listed) and current software screams that this device should be great for the next 4-5 years, but it's just hard for me to look past that software commitment of 1-year. It's the main reason I'm putting a 4-star here.
It's great seeing Motorola putting a device like this in the "Mid-Range" segment, and I would love to see them continue to push here. Please just extend the support!
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