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Managing Conflict at Work: Understanding and Resolving Conflict for Productive Working Relationships de [Keddy, Jackie, Johnson, Clive]
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Managing Conflict at Work: Understanding and Resolving Conflict for Productive Working Relationships Edición Kindle


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Kindle, 3 sep 2010
$586.09
Pasta dura $795.85

Número de páginas: 269 páginas Word Wise: Activado Tipografía mejorada: Activado
Salto de página: Activado Idioma: Inglés

Descripción del producto

Críticas

"""Managing Conlict at Work" is a must read...essential reading for students and practitioners of HRM; mediators, conflict coaches and above all leaders at all levels..."" - Margaret A. Chapman, Chartered and Registered Psychologist, Coaching, Supervisor, Accredited Mediator, (ADR) and Authors of "The Emotional Intelligence ('EQ') Pocketbook

."..A thoughtful delve into this topic that is not as easy to understand as one would think." -"Midwest Book Review

""Managing Conlict at Work" is a must read...essential reading for students and practitioners of HRM; mediators, conflict coaches and above all leaders at all levels..." - Margaret A. Chapman, Chartered and Registered Psychologist, Coaching, Supervisor, Accredited Mediator, (ADR) and Authors of "The Emotional Intelligence ('EQ') Pocketbook

"."..A thoughtful delve into this topic that is not as easy to understand as one would think." "-"Midwest Book Review

"This book is a practical and helpful resource for employers, managers, human resource professionals and employee relations specialists." -Dispute Resolution Journal

"In this work, 'conflict management' is considered a responsibility that should be shared by the entire management team, including front-line managers, HR managers, and other leaders. Consultants Johnson and Keddy offer approaches for diagnosing and resolving workplace conflict between people and workgroups, managers and their teams, and between managers and other managers. They also look at types of conflict that can have positive outcomes, such as conflicts that encourage constructive debate. The book presents a model for conducting both informal and formal mediation and outlines steps for implementing, monitoring, and evaluating a conflict management strategy." -- Book News Inc.

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"With an abundance of useful models and metaphors, Johnson and Keddy bring the world of workplace conflict management alive for every audience. Overall an excellent treatment of a subject all too readily sensationalized or written from a victim persoective. This grown up grounded approach will help all practicioners in the field." --Dr. Jogn McGurk, Advisor: Learning and Talent Development, HR: Practice Development Team, Chartered Institute of Personnel and Development
"This book 'gets it' - it articulates basic truths and insights into human nature and behavior which those involved in workplace disputes have observed all too often." --Gary Freer, Partner in Employment Law, McGrigors LLP
""Managing Conlict at Work" is a must read...essential reading for students and practitioners of HRM; mediators, conflict coaches and above all leaders at all levels..." --Margaret A. Chapman, Chartered and Registered Psychologist, Coaching, Supervisor, Accredited Mediator, (ADR) and Authors of "The Emotional Intelligence ('EQ') Pocketbook
.".".A thoughtful delve into this topic that is not as easy to understand as one would think." "--"Midwest Book Review
"This book is a practical and helpful resource for employers, managers, human resource professionals and employee relations specialists." --Dispute Resolution Journal
"Mediators Clive Johnson and Jackie Keddy comprehensively detail the best practices for conflict management and resolution and provide knowledgeable advice about putting these concepts to work. "getAbstract" recommends their tactics to HR managers, front-line managers and others who must squash office squabbles before they turn into protracted battles." --getAbstract
"In this work, 'conflict management' is considered a responsibility that should be shared by the entire management team, including front-line managers, HR managers, and other leaders. Consultants Johnson and Keddy offer approaches for diagnosing and resolvi


"With an abundance of useful models and metaphors, Johnson and Keddy bring the world of workplace conflict management alive for every audience. Overall an excellent treatment of a subject all too readily sensationalized or written from a victim persoective. This grown up grounded approach will help all practicioners in the field." --Dr. Jogn McGurk, Advisor: Learning and Talent Development, HR: Practice Development Team, Chartered Institute of Personnel and Development

"This book 'gets it' - it articulates basic truths and insights into human nature and behavior which those involved in workplace disputes have observed all too often." --Gary Freer, Partner in Employment Law, McGrigors LLP

"Managing Conlict at Work is a must read...essential reading for students and practitioners of HRM; mediators, conflict coaches and above all leaders at all levels..." --Margaret A. Chapman, Chartered and Registered Psychologist, Coaching, Supervisor, Accredited Mediator, (ADR) and Authors of The Emotional Intelligence ('EQ') Pocketbook

..".A thoughtful delve into this topic that is not as easy to understand as one would think." --Midwest Book Review

"This book is a practical and helpful resource for employers, managers, human resource professionals and employee relations specialists." --Dispute Resolution Journal

"Mediators Clive Johnson and Jackie Keddy comprehensively detail the best practices for conflict management and resolution and provide knowledgeable advice about putting these concepts to work. getAbstract recommends their tactics to HR managers, front-line managers and others who must squash office squabbles before they turn into protracted battles." --getAbstract

"In this work, 'conflict management' is considered a responsibility that should be shared by the entire management team, including front-line managers, HR managers, and other leaders. Consultants Johnson and Keddy offer approaches for diagnosing and resolving workplace conflict between people and workgroups, managers and their teams, and between managers and other managers. They also look at types of conflict that can have positive outcomes, such as conflicts that encourage constructive debate. The book presents a model for conducting both informal and formal mediation and outlines steps for implementing, monitoring, and evaluating a conflict management strategy." --Book News Inc.

Descripción del producto

Managing Conflict at Work provides practical guidance on how to prevent, contain and resolve conflict in the workplace. It demonstrates how effective conflict management can have a powerful impact on the way organisations channel their energies; encouraging positive mindsets and building stronger and happier workforces. Putting the cost of rising conflict in context with recessionary times, it looks beyond individual cases to issues such as workforce motivation and corporate responsibility. The authors provide a wide range of practical techniques, tools and templates to support individuals who need to facilitate the resolution of employee disputes. Aimed not just at mediators and conflict practitioners, but at staff managers and anyone who needs to deal with people disputes; the book emphasises simple and practical ways for dealing with conflict situations - both when potential disputes are first emerging, and once a conflict has escalated into a formal complaint.Also including international case studies, extensive appendix of templates, tools and forms, including stakeholder analysis, mediation in-take forms and reflective questioning prompts, Managing Conflict at Work provides practical support to ensure that your company prevents disputes and stays within the law. The book is accompanied by an extensive range of ready-to-use templates and case studies and is supported by a dedicated website, providing information and downloads referred to in the book, as well as videos and podcasts.

Detalles del producto

  • Formato: Edición Kindle
  • Tamaño del archivo: 1569 KB
  • Número de páginas: 269
  • Números de página - ISBN de origen: 0749459522
  • Editor: Kogan Page; Edición: 1 (3 de septiembre de 2010)
  • Vendido por: Amazon Mexico Services, Inc.
  • Idioma: Inglés
  • ASIN: B0089UQL9C
  • Texto a voz: Activado
  • X-Ray:
  • Word Wise: Activado
  • Tipografía mejorada: Activado
  • Opinión media de los clientes sobre el producto: Sé el primero en calificar este artículo

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